Polly James
Polly James
Polly James
Partner and Global Practice Co-Leader - Financial Services Disputes and Investigations
Biography
Polly James is the global co-leader of Financial Services Disputes and Investigations and an experienced financial services regulatory lawyer. She advises financial institutions and their boards on managing regulatory risk across enforcement proceedings, supervisory interventions (including s166 reviews and use of own‑initiative powers), whistleblower matters, FOS complaints and emerging regulatory developments.
With experience on secondment to the FSA Enforcement Division, Polly brings deep insight into the regulatory process from both sides of the table. She regularly leads sensitive internal investigations within the financial services sector, particularly those involving whistleblowing or complex governance issues. Polly works closely with employment law colleagues to ensure clients receive holistic advice that addresses both regulatory and employment‑law risks.
Polly is listed as a Leading Individual for contentious regulatory work in both Chambers & Partners and the Legal 500. Clients say:
- Chambers & Partners UK 2026: Band 2 - Financial Services: Contentious Regulatory (Corporates)
- Chambers & Partners UK 2026: Band 2 - Financial Services: Contentious Regulatory (Individuals)
- Legal 500 UK 2026: Leading Partner- Financial Services: Contentious
Polly is Co-Chair of CityHR’s Legal and Regulatory Change Special Interest Group. Polly also sits on the advisory board of the Financial Services Lawyers Association (FSLA) and was a founding member of the FSLA Pro Bono Committee, which provides free legal representation for those unable to afford legal fees to defend cases brought against them by the FCA or PRA.
*Polly James is registered with the SRA as Mary James.
Admissions
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England and Wales
Related Capabilities
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Special Investigations
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Consumer Finance Disputes
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Litigation & Dispute Resolution
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Enforcement
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Litigation
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Regulation
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Payment Systems
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Financial Institutions
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Financial Services
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Fintech
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Financial Regulation Compliance & Investigations
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Finance
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Investigations
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Regulation, Compliance & Advisory
Experience
Polly’s track record includes:
- Representing a Lloyd’s syndicate and several individual witnesses in relation to two (unrelated) Lloyd’s of London enforcement investigations concerning allegations of non-financial misconduct;
- Representing a former senior fund manager in a dual-track FCA enforcement investigation into alleged market manipulation;
- Representing a director of a large financial services group on an internal investigation into whistleblower allegations concerning board-level culture and conduct;
- Representing a director of a wealth management group in connection with an FCA enforcement investigation into alleged breaches of Senior Manager Conduct Rules, securing a discontinuance of the investigation;
- Representing a former SMF of a cryptocurrency trading platform in an FCA enforcement investigation concerning financial crime systems and controls;
- Advising various authorised firms facing FCA interventions using its own-initiative supervisory powers (s166 Skilled Person reviews; own initiative requirements/OIREQs, own-initiative variations of permission /OIVOPs etc);
- Representing a former senior director of a large international banking group on an internal accountability review, resulting in a total exoneration of my client;
- Conducting a cross-border trading investigation for an investment bank following allegations of front-running raised by a whistleblower;
- Conducting two (unrelated) internal investigations for international banking groups following whistleblower allegations of corrupt hiring practices;
- Conducting an internal investigation for an international banking group following allegations brought by a whistleblower of inappropriate disclosure of information between clients;
- Representing an individual client in an FCA investigation into alleged insider dealing and destruction of relevant evidence;
- Representing a former director of an asset management firm on a ‘dual track’ criminal and civil FCA enforcement investigation relating to alleged financial crime control failings, securing a discontinuance of the investigation;
- Conducting an internal investigation for a UK subsidiary of an international bank following a whistle-blower’s allegation of financial crime risk management failures;
- Leading a large team of lawyers and forensic accountants conducting a complex internal investigation into allegations of financial irregularities raised by a whistleblower in the asset-management sector;
- Representing a large international insurance group on an FCA enforcement investigation into alleged mis-selling across five jurisdictions;
- Advising firms on large or reputationally significant disputes with the Financial Ombudsman Service;
Polly’s experience includes acting on matters involving:
- Breaches of client assets (CASS) rules;
- Breaches of POCA;
- Breaches of the Money Laundering Regulations;
- Bribery and extortion
- Culture and conduct (including ‘non-financial misconduct’);
- Financial crime systems and controls breaches;
- Financial reinsurance;
- FX sales practices;
- Governance;
- Inappropriate disclosure of confidential information;
- Insider dealing;
- Market manipulation and market abuse;
- Mis-selling (insurance, pensions and mortgages);
- Mortgage arrears management;
- Non-disclosure of relevant information to regulators;
- Outsourcing oversight failures;
- Pensions mis-selling;
- Protection of whistle-blowers;
- Risk management failures / systems and controls breaches; and
- Trader mis-marking.
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