Marcus has over 18 years of commercial, technology and outsourcing experience on a wide variety of strategic transactions, often cross-border in nature.

He has a particular focus on the corporate technology, financial services (including FinTech), leisure and sports and entertainment sectors. Marcus was a key member of the team advising National Grid on the award-winning £1bn global IT outsourcing transformation project.

He is the firm’s lead or joint client relationship partner for a number of Firmwide clients, including BT/Openreach, eBay, DXC Technology, SPX FLOW Inc., NIKE and the music licensing companies, Performing Rights Society and Phonographic Performance Ltd, amongst others.

Marcus is ranked as a leading individual for Outsourcing, Commercial Contracts and Information Technology by legal directories Chambers and Partners and Legal 500.

Representative Experience

  • Barclays - The second-generation outsourcing of Barclays’ physical secure storage services (i.e. hard copy data archive and retrieval services). This was a £40m deal over 5 years. It involved the outsourcing of services currently in-sourced as well as the consolidation of services being provided to Barclays by 4 different providers. This created complex transitional issues including HR and property issues.
  • Nike - A highly strategic global business process outsourcing project with Genpact International Inc. (“Genpact”). This was a FTE based contract with an estimated cost of $32-35m over 5 years, applying to all NIKE geographies and entities globally, including the Emerging Markets. We advised on the entire transaction, including on the bidding process with 5 leading BPO providers through to downselect to Genpact, on the entire negotiation process with Genpact through to completion in 2014. We also advised on the employment issues arising from the transfer of FTEs for Europe and on the implementation of pan-European employment and data privacy advice.
  • Schroders - Marcus acted for Schroders in relation to the outsourcing of all its IT infrastructure to Computacenter (UK) Limited for five years, with an option to renew. This arrangement replaced the then current provision of IT services to Schroders by CSC. Under the agreement, Schroders will pay Computacenter £8m p.a.. This was a highly significant and strategic deal for Schroders as it has enabled it to receive cost-effective services whilst maintaining a degree of control which it didn't have under the arrangement with CSC.
  • Thomas Miller - The first-generation outsourcing of its entire middle-office operations (including OTC derivatives) to Bank of New York Mellon, for an initial term of 10 years. Separately, we advised TMI in relation to a Client Agreement with Pershing (Channel Islands) Limited and Thomas Miller Investment Limited in relation to the provision by Pershing of clearing, custody and settlement services. We also advised on TMI’s terms of business with its clients and standard execution policy.
  • National Grid - Global IS transformation project which involved outsourcing arrangements worth £1bn. The IT streams outsourced included enterprise services, networks and system management integrator services. National Grid made a strategic decision to split a legacy IT outsourcing contract into six separate IT outsourcings with different suppliers. National Grid also introduced the novel concept of a “service integrator” to monitor and manage all the outsourced deals. We advised National Grid throughout the entire deal life cycle, from the tender process through to completion. The separate contracts covered software development, data centres, printing, email & communications and the service integrator. The deals covered both UK and US operations, so we worked in close partnership with National Grid’s US legal advisors, Kirkland & Ellis. Deal won Legal Week 2011 UK TMT Team of the Year.
  • Major UK water company - A multi-year, multi-million pound strategic outsourcing of the customer services of a major UK water company, including revenue and collections functions. The procurement was tendered to multiple bidders, with final contracts awarded each for voice and non-voice services. Both solutions have a mix of on and off-shore services, adding a complication of data and employee transfers. We also advised on the utilities procurement regulations, employment and tax.
  • Leading insurance company - A series of multi-tier, multi-site facilities management for a leading international insurance company’s entire UK property portfolio for the benefit of all of its subsidiaries. As part of the project, we advised on the contract structure of the new framework agreements for the client’s catering, cleaning, security and maintenance requirements, as well as on the termination of a number of incumbent suppliers’ agreements. We advised on the tender process for all of the required services, all contractual documentation, including the call off agreements that fall under the framework agreement.